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  • Activating License Keys

    Posted by Jessica Gagliardi on 03/06/2022 at 8:27 AM

    I currently have active license keys for three different clubs. I used them in December, January, and February respectively (keys expire in 2023). Now, when I go to create trials for my clubs the license keys show as inactive, and when I try to activate them they say that they are already active and cannot be activated on another computer. I have only ever used this laptop. I am running the most current version of the software, and Access from MS Office 2016. I have been using the software for years with no issues. Any thoughts?

    Richard Beezley replied 2 months, 2 weeks ago 2 Members · 1 Reply
  • 1 Reply
  • Richard Beezley

    Administrator
    03/06/2022 at 10:53 AM

    Jessica,

    There was a problem with my license server which will require your keys to be reset. I replied to your ticket.

    If anyone else experiences the issue please upgrade to the latest version and open a support ticket and provide me your club names and the associated license key. I will reset it and then you can re-activate it.